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Do I need to provide proof of postage?

Yes please keep proof of postage in a safe place as if the parcel goes missing this will be required to claim via your chosen postal service

Is the return postage refundable?

No return postage is not refundable

What postal service should I use?

It’s recommended to use a Royal Mail tracked service to avoid the chance of lost parcels

How should I return the parcel?

You can return the parcel using the original packaging or in safe packaging to avoid any breakages, Please add a note with your order number in the parcel to make the refund process quicker

How long do refunds take?

You should receive the funds within 5-7 working days